"Navigating life is easier with a good set of terms and conditions — your personal guide to a smoother journey through the twists and turns of existence."

General terms and conditions of online shop BEST MOVE YACHTING d.o.o. are made in accordance with the Consumer Protection Act (ZVPot), Personal Data Protection Act (ZVOP-1) and Electronic Communications Act (ZEKom-1).
The website and store are managed by the company BEST MOVE YACHTING d.o.o., Petelinje 2b, 6257 Pivka, registration number: 8276927000, €U valid tax number: SI20870612 (hereinafter referred to as company, seller, store or BEST MOVE YACHTING).

Terms and Conditions determine the operations of the store BEST MOVE YACHTING d.o.o., the rights and obligations of the user and the store, and regulate the business relationship between BEST MOVE YACHTING d.o.o. and the buyer.

The Conditions also determine the rules of purchase at the pick-up point of the company BEST MOVE YACHTING d.o.o. The buyer is bound by the conditions that are valid at the time of purchase or at the moment of placing an order. The user is reminded of the general terms and conditions at each purchase and confirms knowledge and awareness of them by placing an order.

Terms and Conditions can also be read at the registered address of BEST MOVE YACHTING d.o.o.

With a one-time visit to the online store, you become a guest or visitor of the BEST MOVE YACHTING d.o.o. shop. If you confirm registration in the online store, you become a member of BEST MOVE YACHTING d.o.o.

In both cases, you gain the right to purchase in the online store. Upon registration in the online store as a member of BEST MOVE YACHTING d.o.o., the member receives a username (which is the same as their provided email address) and a password. The username and password identify and link to the data entered by the member.

Registration is also possible during the purchase process. If a user wishes to change their email address at any time later, they must send a request to info@bmsailing.com. The email address will be changed within a few days, and the user will be notified of the change by email.

Before committing to any offer or contract, BEST MOVE YACHTING d.o.o. commits to provide the buyer with the following information:

• Company information (name, address, registration and tax number)

• Contact information (email and telephone number)

• Essential product features (including after-sales services and warranties) and the validity of this information

• Terms of delivery (method, place and delivery time)

• Method of payment and delivery/fulfillment and the expiry date of this information

• Availability of the item or service (each product or service on offer should be available within a reasonable time)

• Price, which is clearly and unambiguously determined and shown, including tax, transport costs, and other duties, as well as the period of validity of this information

• Validity of the offer

• Deadline for withdrawal from the contract and conditions for withdrawal (description of the right to withdrawal in accordance with Article 43č of ZVPot; in case the consumer wishes to withdraw in accordance with Article 43 of the Act, they shall be expressly notified)

• Explanation of the complaint procedure, with all contact details, responsible persons or customer service

BEST MOVE YACHTING d.o.o. undertakes to protect users’ personal data in accordance with ZVOP-1.

BEST MOVE YACHTING d.o.o. stores data of registered members: name, surname, email address, telephone number, address, delivery address, country of residence, time and date of registration, and data of communication with BEST MOVE YACHTING d.o.o..

The company uses the stated personal data exclusively for the fulfillment of orders (sending promotional material and other communication with members). Data will not be passed on to unauthorized persons.

For guests, data is stored only for the duration of order fulfillment (name, surname, email address, telephone number, address, delivery address, country of residence, time and date of the order, and communication with BEST MOVE YACHTING d.o.o.).

Each user is also responsible for the protection of their own personal data by ensuring the security of their email address, password, and username, as well as proper antivirus protection of their computer.

BEST MOVE YACHTING d.o.o. uses technological and organizational measures to protect and store personal data. For these purposes, it uses an SSL certificate issued by an authorized organization.

PRODUCT OFFER

Due to the nature of online store operations, the offer of BEST MOVE YACHTING d.o.o. changes frequently.

Prices in the online store are displayed as regular prices or special prices/offers.
The special price is intended for all registered users of BEST MOVE YACHTING d.o.o. (these are users who share their personal information with BEST MOVE YACHTING d.o.o.). One becomes a registered user of the online store by completing the registration process.

The special price is valid for 3 days, except for products where it is specifically stated that the promotional price is valid until stock is sold out.

The purchase contract between the buyer and BEST MOVE YACHTING d.o.o. is concluded when the customer receives the first message regarding the status of their order. The customer is the company or individual whose information is listed on the order. After the order is placed, it is not possible to change the customer’s data.

The purchase contract (the first message received by the customer) is stored electronically on the BEST MOVE YACHTING d.o.o. server.

BEST MOVE YACHTING d.o.o. enables the following payment options:

• Payment by credit card in the online store

• Payment by bank transfer to the account of BEST MOVE YACHTING d.o.o., based on a proforma invoice or offer

• Payment by PayPal transfer to a PayPal account or by PayPal payment in the online store

After receiving the payment, the order is processed and moved into the shipping procedure.

BEST MOVE YACHTING d.o.o. sends the invoice to the customer in PDF format to the customer’s email address, or in paper form along with the product. In the case of personal collection, the customer receives a printed invoice.

The price and all costs related to the purchase are stated on the invoice. It is the customer’s responsibility to check the accuracy of the data before placing the order. Subsequent objections regarding the correctness of invoice data will not be accepted.

Online prices apply to all registered users of BEST MOVE YACHTING d.o.o., who have entrusted us with their data. A registered user is one who completes the registration process. A guest, however, is a person who makes a purchase without registration.

For registered users, regular prices apply to purchases.

A gift voucher, coupon, or discount code issued by BEST MOVE YACHTING d.o.o. can be used for a purchase. Prices are valid at the time of the order and do not have a predetermined validity period. Prices are valid when payment is made using the stated payment methods and under the provisions of the general terms and conditions of BEST MOVE YACHTING d.o.o.

Despite regular updates of the website, pricing errors may occur. In such cases, the BEST MOVE YACHTING d.o.o. store will provide the buyer with the option to withdraw from the contract.

Discounts and promotional codes cannot be combined. Funds loaded onto gift vouchers are not interest-bearing. Gift vouchers and discount bonus codes cannot be exchanged for cash or transferred as money.

After placing an order, the buyer is notified about the acceptance of the order via their email address. For registered members, their order status information is always available online.

For items sold by the online store BEST MOVE YACHTING d.o.o. that are not in stock in its warehouse, delivery depends on the supplier and the time it takes for the supplier to deliver the products to the warehouse of BEST MOVE YACHTING d.o.o.

If the delivery period is long and the buyer does not wish to wait, they can inform BEST MOVE YACHTING d.o.o. to remove the item from the order and return any funds already paid. BEST MOVE YACHTING d.o.o. assumes no liability for damages resulting from longer delivery times or non-delivery of items not in stock in its own warehouse, except in cases of intentional acts or negligence by BEST MOVE YACHTING d.o.o. or persons for whom the company is responsible.

Once the order has been shipped or is ready for pick-up, the buyer is notified by email. The buyer is also informed about the possibilities of withdrawal from the contract, including the procedure in case of delayed delivery and how to lodge a complaint.

If the buyer decides to cancel the order within the allowed time, they must immediately notify the seller via the general assistance telephone number +386 40 364 428 or by email to info@bmsailing.com.

If the order has already been shipped, the buyer should reject the shipment upon delivery. In the case of personal pick-up (when the item is ready for collection), the buyer should also notify their wish to cancel the order using the above telephone number or email.

The purchase procedure for companies is the same as for individuals; simply enter the company information in the data form.
If you want an invoice for a company, you accept the terms and conditions that apply to companies.

The online shop BEST MOVE YACHTING d.o.o. provides companies with the following payment methods:

• Payment by credit card in the online store

• Payment by bank transfer to the account of BEST MOVE YACHTING d.o.o., based on a proforma invoice or offer

• Payment by PayPal transfer to a PayPal account, or by PayPal payment in the online store

BEST MOVE YACHTING d.o.o. ships products via standard post, GLS, or DHL. The company reserves the right to choose or change the delivery provider.

Items have a warranty if it is indicated on the warranty card or invoice. The warranty is valid if the instructions on the warranty card have been followed and the invoice has been submitted. Warranty information is provided on the product’s introduction page. If no warranty information is provided, the product does not have a warranty.

BEST MOVE YACHTING d.o.o. also offers a service guarantee, with 75% of the payment in advance and the remaining 25% on the last day of the service.

Payment Flexibility

Guests/users are not obligated to pay the remaining 25% of the service fee on the last day if 75% of the service was not executed due to a malfunction or fault on the part of BEST MOVE YACHTING d.o.o.

Service Evaluation

Every individual case will be thoroughly examined to determine if guests are satisfied with the service provided by BEST MOVE YACHTING d.o.o.

Reserved Crew Payment

The reserved 25% of the service fee is allocated for crew payment, serving as a safety measure to ensure that the crew is motivated and committed to providing exceptional service for the well-being of the guests.

Crew Commitment and Responsibility

BEST MOVE YACHTING d.o.o. and its crew are committed to doing everything necessary for the guests’ well-being. This includes addressing malfunctions promptly and ensuring a high standard of service throughout the duration of the experience.

Guest Responsibilities

While guests are not obligated to pay the remaining 25% on the last day of the service, it is expected that guests treat the crew with respect and care. Harmonious and respectful interaction between guests and crew is crucial for a positive and enjoyable experience.

Individual Case Assessment

Each situation will be individually assessed to determine the circumstances surrounding any service shortfall and to ensure that guests are treated fairly and equitably. Each case can be supported by audio, video, or photo material taken during the service.

Transparency and Communication

BEST MOVE YACHTING d.o.o. values transparent communication. Guests are encouraged to express any concerns promptly so that issues can be addressed in a timely and effective manner.

Continuous Improvement

BEST MOVE YACHTING d.o.o. is dedicated to continuous improvement and strives to enhance the overall guest experience. Feedback from guests is welcomed and used to refine services for future engagements.

Consumers can enforce rights arising from a material flaw if they inform the seller within 4 days after receiving the item. The consumer must allow the seller to inspect the item. A consumer who has correctly informed the seller about a material flaw may request from the seller: to rectify the flaw or proportionally refund the amount paid for the purchase; to replace defective goods with new ones; or to return the paid amount, with the consumer returning the product.

When a material flaw is considered: the item does not have the properties necessary for its normal use; the item does not have the properties for a special use for which the buyer purchased it, but which was known to the seller; the item does not have properties that were explicitly or tacitly agreed upon or prescribed; or the seller has delivered an item that does not match the model or design. The item is checked and compared with other flawless items, as well as with statements of manufacturers or indications on the product itself. The buyer must inform the seller of any material flaw with a detailed description, possibly including photographs, within the period specified in these general terms and conditions. A form for reporting material flaws can be obtained from the seller. Consumer rights to assert material flaws are regulated by the Consumer Protection Act.

Takeover of items that have been treated for material flaw, warranty, or similar: The buyer is obliged to take over any item that was handed over to the seller for treatment at the company’s headquarters. If the item was sent by post, it is returned to the delivery address. The seller sends notice to the consumer informing them to take over the product. The buyer is obliged to accept the item within 14 days of receiving the notification. After this period, the seller will keep the product for another six months. During this storage time, the seller has the right to charge storage costs of €1 per day. After six months, the seller may sell the product on the website of BEST MOVE YACHTING d.o.o. The seller shall send the buyer a notice of the intended sale 14 days before the expiry of the six-month period. Any difference between the purchase price and storage costs will be returned to the buyer.

Items with damaged or open packaging have been returned to BEST MOVE YACHTING d.o.o. and are intended for resale. The type of defect or condition of the packaging is indicated in the item description and on the invoice. Returned items are inspected and resold only if they are still functioning normally and are undamaged.

Gift coupons are issued by BEST MOVE YACHTING d.o.o. in the case of an order and advance payment. The gift coupon is sent electronically. It contains a code which the customer enters at the payment step. Gift coupons can be purchased by sending an order to the email address info@bmsailing.com. Gift coupons can only be used for purchases and cannot be exchanged for cash or transferred as money. Gift coupons can only be used in full amount.

Discount codes are time-limited discount options. If a customer later cancels an order where a discount code was used, they are not entitled to a new benefit from this discount code. Discount codes are used by entering them in the dedicated window during the payment process.

The organizer of the prize game is BEST MOVE YACHTING d.o.o.. A participant is a person (not a company) who participates in prize campaigns published on the website bmsailing.com.

Prize winners are determined by a commission/organizer by random drawing lots or random computer selection. Rules of participation in the prize game:

No purchase of services or products is required to participate in the prize draw. Employees of the organizer and their close family members cannot participate in the prize draw. Companies cannot be participants in the prize draw. A participant is considered to have accepted the rules of the prize game when participating in the announced prize game. All participants in the prize game take part in the prize draw. A participant can participate in the prize draw only once. The result of the draw is final. No appeal is possible. The winner will be notified about the prize and prize collection by email. It is not possible to receive the prize in cash or via money transfer.

The winner is obliged to provide the organizer with their personal data: name, surname, address, email, telephone, and tax number within three days of receiving notification of winning the prize. Payment of all taxes on prizes is the responsibility of the organizer. The organizer will send winners notes in accordance with the Personal Income Tax Act and rules of personal income tax assessment data. The winner is obliged to declare the value of the prize in personal tax income. Upon receiving the prize, the winner is obliged to fill in a statement on accepting the prize. The organizer is not responsible for taxes that may occur in connection with any other prizes. Prizes are not transferable to another person.

If the winner does not fulfill obligations, it is considered that they do not wish to accept the prize, and the organizer is released from all obligations in relation to the winner. After that, the organizer acquires the right to dispose of the prize for any other purpose. If the organizer does not receive from the winner all necessary information within three working days from the moment of sending the notification that the winner has been drawn—for any reason (e.g., winner declares they do not want to accept the prize, or address/email is incomplete or incorrect, or statement of acceptance is not received)—it is considered that the winner does not wish to accept the prize, and the organizer is released from all obligations in relation to the winner. The prize game organizer then acquires the right to dispose of the prize for any other purpose.

The organizer protects all personal data obtained from participants in accordance with regulations governing the protection of personal data. The organizer may use personal data obtained from participants exclusively for the purposes for which they were obtained. The participant of the prize game agrees that the organizer can send notifications regarding the organizer’s offers. The winner allows the organizer to publish their personal data in media and on the internet for the purpose of informing about the results of the draw or prize collection. The participant or their guardian or legal representative may at any time revoke consent to the use of personal data obtained in the prize draw for purposes of direct marketing. The organizer reserves the right to organize an award ceremony as a public event.

By participating in the prize game, participants allow their name and address to be used in audio, photo, and video material of the prize game organizer. By submitting their data with entry in the form on the website, participants agree that they are familiar with the rules and undertake to act in accordance with the rules of the prize game. In case of any dispute or ambiguity, these rules shall be considered primary in relation to any other publications, whether in printed, electronic, or any other form.

Reviews, ratings, and recommendations that customers write about products or services are part of the user community. BEST MOVE YACHTING d.o.o. allows all users to write their own opinions, reviews, and ratings. Before final publication, BEST MOVE YACHTING d.o.o. reviews all submitted opinions, reviews, and ratings.

BEST MOVE YACHTING d.o.o. does not publish reviews that are offensive, inappropriate, or do not provide useful information about products or services. By submitting an opinion, comment, review, or rating, the user expressly agrees to the terms of use for their submission and allows publication of part or all of the text in all electronic and other media of BEST MOVE YACHTING d.o.o.

BEST MOVE YACHTING d.o.o. has the right to use the content of opinions, comments, reviews, or ratings without limitation and for any purpose that serves the business interests of BEST MOVE YACHTING d.o.o. At the same time, the author of the opinion, comment, review, or rating declares that they are the owner of the material and moral copyrights for the submission and that they transfer all rights to BEST MOVE YACHTING d.o.o.

Right of the consumer to withdraw from the contract.

Withdrawal from the contract is notified by the consumer to the seller’s email address info@bmsailing.com. The complaint deadline is 8 days for companies and 14 days for others (a 4-day complaint deadline applies to books).

In case of withdrawal from the contract, the consumer returns the products by post or delivers them in person to the company BEST MOVE YACHTING d.o.o.. The withdrawal form is sent to the customer by the seller. Return of received items within the withdrawal period is considered as withdrawal from the contract.

The consumer must return items in the same quantity and undamaged, unless the item is defective or has a flaw. The consumer must not use the items until withdrawal from the contract. The consumer is responsible for any reduction in the value of the products resulting from improper handling, in terms of properties and functioning of the products.

The only cost borne by the consumer when withdrawing from the contract is the return of the item (postage, delivery to BEST MOVE YACHTING d.o.o.). The item must be returned to the seller within a maximum of 30 days after the withdrawal form is sent.

The consumer has no right to withdraw from the contract for products that have been manufactured according to the consumer’s instructions. It is also not possible to return a product if the security seal has been damaged. Paid funds are returned to the transaction account. If a discount code or other coupon has been redeemed, the amount paid will be refunded to the user.

In exceptional cases, when items are not returned in accordance with ZVPot, the seller may offer the consumer the purchase of the item with an appropriate compensation price, which is determined upon return. Discounted redemption is taken into account upon confirmation by the customer via email. The consumer can use redemption only for ordering other items in the shop of BEST MOVE YACHTING d.o.o. of the same or higher value (in which case the customer pays the difference).

The right to a refund of the purchase price in the event of a warranty claim or material flaw is regulated in more detail by the provisions of the Consumer Protection Act.

If the consumer decides to withdraw from the contract for items that are part of a set, they can request replacement of the entire set or a refund. The consumer can replace an item from a set in case of a material flaw or damage to the item. In case of claiming the manufacturer’s warranty for an item from a set, the manufacturer’s warranty period applies.

Communication BEST MOVE YACHTING d.o.o. will contact the user via means of distance communication only if the user does not explicitly object to this, and in accordance with the provisions of ZEKom-1.

Advertising messages from BEST MOVE YACHTING d.o.o. will contain the following:

• The sender, BEST MOVE YACHTING d.o.o., will be clearly visible

• It will be clear that this is an advertisement from the BEST MOVE YACHTING d.o.o. store

• The method of unsubscribing from advertising messages will be clearly presented

BEST MOVE YACHTING d.o.o. makes every effort to keep data on the online store up to date. Nevertheless, product features, price, and delivery time can change so quickly that BEST MOVE YACHTING d.o.o. sometimes fails to update the online store. In this case, the customer will be notified of changes and allowed to withdraw from the contract.

BEST MOVE YACHTING d.o.o. has the option to withdraw from the contract if a manifest error is found (46. act OZ). An obvious error is considered to be a defect in essential characteristics of the item and any errors which, according to the customs of the store or the intention of customers, are considered decisive and which BEST MOVE YACHTING d.o.o., if aware of them, would not have confirmed or concluded the contract. This also includes obvious price errors.